A quick tip from Adrienne Shah, National Project Manager of Convergent
When upgrading your VOIP system, there’s one crucial component you can’t forget: the people.
Your staff will interact with the improved technology regularly. They also stand to gain directly from the upgrade—greater communication efficiency and effectiveness will make their day easier.
Before the enhanced system is in place, craft a plan to get your staff comfortable with the new features, technology, and to get familiar with its operation. Your training strategy should include the following steps:
- Determine everything your team will need to know—how to operate the system, troubleshoot, obtain support if needed, etc.
- Plan out what type of training materials you’ll need to develop and deliver. There might be off-the-shelf options your telecom provider offers or, more likely, you’ll need to create customized materials unique to your business, deployment parameters, and staff makeup.
- Schedule training sessions with all end-users, call center staff, and site administrators, as appropriate, to ensure the smoothest possible transition.
Convergent offers more than four decades of experience empowering companies like yours to implement advanced VoIP systems and train staff. Reach out to us at 585-770-1000 or email [email protected]. Our team is ready to help you streamline your telecom tech.