Locally owned and operated in Rochester, NY – Read More

ICS Telecom — I.C. Shah

Enhance Your Small Business Communications with CloudTalk from Convergent Telecom

CloudTalk from Convergent Telecom is packed full of all the features businesses need for next-gen communication, with hands-on support. Unlike others, we don’t just send phones to customers and leave them to figure it out. Our local team guides them every step of the way, ensuring everything is done right the first time.

ICS Telecom

See the difference.

Features Convergent Ring/Nextiva/8x8 Local Competitor
Local Support
Western New York Based
Enterprise Platform
Pricing & Feature Flexibility
Mobile Integration
Customer Service
Live Person
Implementation Support
Full Assistance
User Training

Ready to Get Started?

Schedule a no obligation call with us today to discuss how we can help boost your organization’s telecommunication through:

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Other Businesses We've Worked With

Buckingham Properties
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“After the pandemic hit, we needed a more modern phone solution that could accommodate our remote office employees yet still allow us to service our tenants through our main corporate office. Raj and his team recommended CloudTalk, which gave us to best of all worlds. Our new phone system lets us take calls seamlessly in the office or while working remotely so we can stay connected to our tenants and each other. Raj, Adrienne, and the whole Convergent team made our phone system conversion so easy! They took the lead on the project to research our needs, make the best recommendations for our situation, and handled the implementation with no disruption to our workflow in the office. They are proactive and responsive, and any questions that come up are always addressed quickly and effectively.”
Fischer Investment Group, Inc.
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“I want to tell you what a pleasure it is to work with Convergent. From the first conversation, to the moment of installation and cut over, to periodic service requests, they make this process simple, understandable, and cost efficient. I have a firm to run and taking time to review communication options and technology is not on my radar screen…I rely on people with expertise to do that and, Convergent and each and every member of the company are in my view the top professionals around! Convergent cares about their customers and and Convergent affords the communications proficiency needed to ensure their clients are successful! This is a company you can depend on!”

The Best Features for Any Small Business

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Web-Based UI

Our online interface allows you to manage your business phone system from anywhere on any internet-connected device. Talk about having everything you need right at your fingertips!

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Contact Center Capabilities

Handle large call volumes with ease on our platform thanks to features like automatic call distribution, queuing, monitoring and more!

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Business Texting

Our system lets you text-enable your current numbers, allowing you to send and receive SMS and MMS messages on any business line.

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Leading Application Integration

From Microsoft Teams to Salesforce, our business phone system can connect with apps you're already using– increasing your overall efficiency

Let's Talk about...

Hosted Phone Systems: What Are They & Why Are They Important?

A hosted phone system isn’t based in a physical box on-site, but “hosted” in secure servers that are managed by telecom professionals. It uses the internet to connect calls instead of physical phone lines, reducing your communication spend and eliminating complex hardware and software.

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Connect Algo to your business phone system

Algo’s paging and alerting solutions are also highly compatible with our business phone systems!  So, no matter which product you prefer, you can enjoy efficient communication and high-end security. 

CloudTalk Telephones and Accessories

Not sure which model fits your organization best? We’re here to help.

Experience The Difference With Convergent Telecom

At Convergent Telecom, we know how vital it is to not only have an affordable communications solution, but a highly capable solution as well! This is why we offer our customers a top-of-the-line platform that is chock-full of the features you need to accomplish more for your business! We know communications and we know your businesses. This is why we know you’ll LOVE Convergent CloudTalk! After all, if we can deploy over 47K phones for the University of Virginia and the University of Missouri, think of what we can do for you!

About Us

Formerly known as ICS Telecom, Convergent Telecom has been handed down in the Shah family for generations. I. C. Shah founded the company on the principle “Take care of your customers, and they will take care of you.” 

Almost 50 years later, Raj Shah continues that same principle today — we start with you! We help your company grow and prosper through reliable, modern, and cost-effective, telecom technology.