Convergent can help you migrate, design, and fine tune your call centers. With years of experience in call centers of all types, we have the expertise to push your call center to the next level. We fully test your call centers before and after migration
We also can assist with your current call centers. Chances are it has been years since anyone has listened as a customer to your call center. We can update and document scripts, make sure the call routing is still functional and relevant. The greetings and progress recordings may need to be updated and rerecorded.