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Call Centers

Call centers enhance your organization’s customer relationships by keeping communication channels open and propelling business growth. With years of experience supporting call centers of all types, we have the expertise to push your call center to the next level. Convergent offers comprehensive support for all call center functions from customer-level evaluation of current call flows to actively migrating your business to a new call center.

Engage Convergent for all your call center needs and you’ll get the benefit of:

Call Center Migration

We’ll design, migrate, and fully test your call centers.

Call Scripts

Convergent works to understand your offerings and develop appropriate, actionable call scripts.

Call Routing

Our experts ensure all routing is functional and relevant to your customers’ needs.

Scalable Solutions

Whether you experience sporadic call volume or you’re running inbound call support 24/7, we ensure your system is right-sized for your business.

Whether you need a new call center or to update your current call center, our expertise will get you the results you need. Contact Us today.