Raj Shah, President
We are quite different from other companies you will meet in our industry…. our focus is solely YOU and your communication needs. We do it cost-effectively and efficiently, but that is only a small part of why we are unique. It started 45 years ago, when my dad founded ICS Telecom and set the bar for our company today. He always said… “take care of your customers and they will take care of you” and he was not only right, but he also predicted that the communication industry would be full of people doing technical ‘talk’ rather than the way we operate. We prioritize you! We concentrate only on your needs and opportunities, then we tailor solutions that are cutting-edge and expertly install those solutions. We do not sell you something that comes in a box with a set of instructions, we are there doing the work for you.
Let me tell you three things that may be important for you to know:
- Today, technology moves and changes so rapidly that the only constant is change. You cannot spend your time reviewing technical data, but I can, that is my business, so I stay on top of things so you can stay on top of your business!
- At Convergent, you will meet a bunch of communications professionals, whose only purpose is to help you solve your communication needs in every facet. You hear terms like “cloud technology,” VOIP, and other forms of digital delivery systems and are not sure what they are or if they are good for you…. WE WILL NEVER SELL YOU ANYTHING YOU DO NOT NEED! We will install it, train you and your staff, and follow up constantly to be sure you are satisfied!
- Simply put, our job is to help make your business communications work better and more efficiently…we want you to view us as a resource that is always there for you.
Adrienne Shah, Vice President
When we founded the company, we started with the technical expertise of my husband, Raj, and the operational expertise garnered in my 20+ years in the industry. If you can imagine managing a project for the Federal Government that required me to structure training, all aspects of operational efficiency, and do it over 250 offices with 25,000 employees…I have done it all.
Your business is important to you, which makes it important to us! We want to partner with as many businesses of every size because in today’s economy, we need to be sure you succeed, ensuring that we succeed!
A lot of companies will treat you as if you’re not important. Someone ships your equipment with an instruction manual or a YouTube tutorial, and from that point on you are on your own. That is not how we work. We are there every step of the way to help you and your company succeed.
Raj and I have focused on what you need: honest, caring, expertise loaned to you by honest caring professionals like us!
From the moment you decide to do business with Convergent, you will feel that we are totally different from everyone else. Teamwork is our mantra, your satisfaction is our non-negotiable goal. When you choose us as your communication partner, I promise you, no one will work harder to make every step of this process seamless, easy, and fun.
I have done it all over the country and can do it for you as well!