Raj Shah, President

Raj Shah is the founder and President of Convergent.

Raj started Convergent with the primary goal of providing the deployment of enterprise VoIP systems for Federal government agencies, Colleges/Universities and other organizations.  Raj’s career began over 30 years ago as a voice technician and he quickly moved into sales and operational leadership roles, including Vice President and then CEO of his former company (ICS Telecom) which was one of the largest Mitel partner’s in the United States.  His experience has given him the knowledge to maintain and oversee all aspects of Convergent. 

Raj has extensive knowledge of procurement, contracts, project management as well as VoIP.  He has successfully completed hundreds of federal and commercial contracts, starting from the bid to managing the final installation and support.  Raj has led sales, administrative, and technical teams throughout his career and continues to at Convergent.

Raj is a graduate of Western Michigan University and has also earned several industry certifications.   Connect with Raj on LinkedIn.

Adrienne Shah

Adrienne Shah,PMP, National Project Manager

As the National Project Manager, Adrienne is responsible for the oversight and overall management of all projects for Convergent.  She also manages the project teams and has responsibility for ensuring client satisfaction. 

Adrienne has over 15 years of experience in the telecom industry, including extensive Mitel deployment and service experience.

Customer satisfaction has been key in all of her roles.  She has managed hundreds of successful projects, ranging from small single site installations with just a few endpoints to very large installations with hundreds of locations and thousands of endpoints as well as users.  Adrienne also has an extensive background in customer training, both admin and end user.  She has created customized documentation and trained thousands of end users including a large Federal project with over 25,000 end users across 250 offices. 

Adrienne is a graduate of SUNY Oswego and has also earned several industry certifications.   Connect with Adrienne on LinkedIn.