Business SMS isn’t just a “bonus” for a business – it’s become a necessity. According to recent research, 90% of consumers prefer texting with businesses over a phone call. That’s why Convergent Telecom offers a best-in-class business texting solution.
Text messages have a far higher open and response rate than emails and phone calls, which means you're far more likely to get your customers to engage with you if you text them!
Messages can be saved, organized, & kept secure within the platform, making it easy for sales reps to review past customer conversations or support agents to review previous customer questions!
No more texting customers from your personal cell! With CloudTalk, you can send & receive messages on any business phone number, keeping all customer-facing communication as professional as possible.
By providing excellent customer service through texting, you can improve your brand reputation among your customers, leading to more referrals and more new customers.
Thanks to our application, you can send and receive text messages from your main company's phone number. No new numbers required!
Adding a texting channel allows businesses like you to provide real-time customer support, quickly send updates, and improve customer engagement. In this fast-paced world, it’s important for businesses to stay ahead of the game and texting can give you that competitive edge.