Phone Systems for Small Business Can Make a Big Impact

Small businesses in Western, NY are under a lot of pressure. One of their biggest stressors is communication. Do they have the tools to communicate effectively with their employees and customers? Your phone system is your business’s most essential asset, as it’s the lifeline between you and your customers, partners, and vendors. In this blog […]
Out with the Old, in with the Cloud: How Cloud Phone Systems Improve Your Business

Communication is the foundation of any successful company. Having a reliable and efficient communication system is critical for internal communication among team members and external contact with clients and customers. Traditional landline phone systems were once the standard for businesses. However, as technology advances, cloud phone systems are becoming increasingly popular, rapidly replacing outdated landlines. […]
The Discontinuation of MiVoice Office 250 – How Convergent Telecom Can Make the Transition Easier

As you know, Convergent Telecom has been a Mitel partner, providing our customers with the powerful MiVoice Business Phone System for years. But times are changing. Mitel has recently announced that they’re planning to discontinue MiVoice Office 250 and related hardware by June 30, 2026. While this deadline is a few years away, we wanted […]
The Importance of a Quality Call Center

Call Centers are the first line of defense in maintaining customer satisfaction and delivering quality support. Often overlooked or underestimated, with management and marketing preferring to focus on new products and services, customer support plays an outsized role in customer retention and satisfaction. Because of this, a quality call center has never been more important. Other customer […]
Must Have VoIP Tools for Remote Workers

Remote workers, also known as “digital nomads”, are a growing trend. According to GlobalWorkplaceAnalytics.com, regular work-at-home (non self-employed) population has grown by 140% since 2005, nearly 10x faster than the rest of the workforce or the self-employed. Whether you are in a coffee shop, coworking space or home in your pajamas, remote workers are changing the traditional […]