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From Outdated Phones to Modern Solutions: our customers' success stories

At Convergent Telecom, we take pride in crafting personalized communication solutions for our customers. Check out our customer success stories to see how we’ve helped businesses of all sizes cut down costs, streamline operations and improve customer experience.

Morgenstern DeVoesick PLLC

Morgenstern DeVoesick PLLC is a mid-sized law firm in Pittsford, New York that specializes in transactional laws. They were using a phone system that had to be rebooted every other day from a provider with very limited staff that was two hours away. This distance made it difficult for them to get the help they needed when they needed it.

convergent's impact

An updated phone system with time-saving features like voicemail-to-email.

24/7/365 support from the Convergent hotline that's constantly monitored by a team of experts.

Less stress and wasted time for partners and paralegals alike thanks to seamless, efficient communication.

RDG & Partners

RDG & Partners is a full-service accounting and financial services firm in Rochester, New York, that offers customized tax, business planning, accounting, auditing, and wealth management services.

convergent's impact

A cutting-edge cloud phone system for the entire RDG & Partners office.

The phone system can easily grow as the business grows and is packed with the features its partners and employees need.

Plus, the solution is backed by a dedicated team of experts RDG can access 24/7/365.

University of Missouri

The University turned to Convergent to help deploy a new VoIP system for over 20,000 phone lines across multiple buildings. We provided staff, project assistance, and an on-site manager to oversee every detail, and conducted a behavioral analysis to ensure long-term success.

convergent's impact

100% smooth flights for 20,000+ phone lines

Telecom transition completed on time and within budget

Improved partnership with University of Missouri’s chosen carrier

Successful deployment by a cohesive, focused team, working towards a shared goal

University of Virginia

The University wanted to upgrade their phone system, so they teamed up with Convergent and Broadsoft for a new VoIP solution. Convergent provided user guides and training to ensure a smooth transition over four flights per week. In just 15 months, the entire system was updated without a single missed call!

convergent's impact

22,565 phone lines migrated

No dropped or missed calls

16-person deployment staff integrated into the existing University IT team

Telecom transitions completed on time and within budget

US Attorney's Office

When the US Attorney’s Office’s outdated communication systems threatened sensitive data, they turned to Convergent for a solution. With a deployment plan, carrier interface, and employee training for 250+ offices, Convergent delivered a secure and uniform telecom system with centralized management. The result? A smooth transition, better security, and ongoing ease of use.

convergent's impact

System consolidation across 250 nationwide locations

Employee training at every level

Deployment completed on time and within budget

Total Technologies

Total Technologies, a leading telecommunications provider, struggled to find the right experts to offer high-quality VoIP deployment management to clients. They partnered with Convergent to outsource functions and manage projects better, resulting in cost-effective solutions and satisfied customers!

convergent's impact

$200k+ cost savings resulting from partnership efficiencies

Successful deployment through a seamless and cohesive partnership

Enhanced customer service for telecom transitions completed on time and within budget

MU Health Care

MU Health Care’s phone system was struggling to process large amounts of patient data. So, MU purchased a new VoIP system from Cisco. But they ran into challenges along the way. That’s when they called Convergent! We managed the deployment, acted as a liaison between MU & their provider, and provided on-site support.

convergent's impact

100% smooth flights for 20,000+ phone lines

Telecom transition completed on time and within budget

Improved partnership with University of Missouri’s chosen carrier

Successful deployment by a cohesive, focused team, working towards a shared goal

Miller Funeral & Cremation Services

Miller Funeral & Cremation Services turned to Convergent to upgrade their phone systems, resulting in a perfect solution that met their unique needs. We negotiated the carrier agreement, installed lines, & provided hands-on training. Miller’s leadership is thrilled with their new services, crediting our partnership for their successful transition.

convergent's impact

Increased operational efficiencies

Enabled growth without increased headcount

Allowed for virtual front desk staffing of multiple offices from a central location

It's Time To Make The Right Choice, the first time.

To learn more about how we can help your organization make the right choice, contact us and we’ll give you a call to start the process.