Mitel

Convergent Telecom is a Mitel Gold Partner with decades of experience across the product lines. 

 

Mitel was founded in 1973 and has been a leader in voice communications ever since. Mitel has evolved to become one of the premier suppliers of VoIP products. Mitel phone systems have been deployed in more than a hundred countries with well over 70 million connections.

Mitel’s MiVoice Business premise phone system can be deployed via virtual (VMware) server, Mitel server, or an industry standard server.

Premise System

MiVoice Business Controller

MiVoice Business

The on-premise business phone system that has everything your organization needs to deliver great customer experiences.

MiVoice Business is a communication platform for organizations that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications

KEY BENEFITS

PLATFORM FOR SUCCESS
MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.

ENHANCE CUSTOMER EXPERIENCES
MiContact Center Business nurtures profitable customer relationships by phone, chat and email.

COMPREHENSIVE DESKTOP SUITE
The suite includes desktop phones, attendant consoles, softphones and accessories.

FLEXIBLE DEPLOYMENT
Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment. 

FULLY INTEGRATED UC SUITE
From secure teleworking to simplified teamwork solutions, our integrated UC suite has you covered.

MIVOICE BUSINESS FEATURES

  • Single Enterprise Identity
  • Dynamic Extension
  • Single Number Reach
  • Hot Desking
  • Teleworker
  • Flexible Deployment
  • Auto-Attendant

 

  • Flexible Day/Night Mode
  • Call Routing
  • Unified Messaging
  • Flexible Music On Hold
  • Enhanced Call Screening
  • Embedded Meet Me Conferencing

 

Endpoints

Mitel 6930

MiVoice 6930 IP Phone

The MiVoice 6930 IP Phone is a powerful, customizable IP phone designed for the power user.

Ideal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets.

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930.

KEY BENEFITS

CONFIGURABLE TO MEET YOUR NEEDS
Programmable personal and context sensitive keys allow you to tailor the 6930 into the ideal desk phone 

GROW WITH YOUR BUSINESS
Include optional add-on accessories like Mitel’s Programmable Key Module to go beyond the capabilities of a normal phone 

HIGH RESOLUTION VISUAL DISPLAY
Experience rich colors with a 4.3” LCD touchscreen with and graphical user interface and navigation menus for maximum productivity 

JUST A MOBILE AS YOU ARE
Native integration with MobileLink bridges the gap between your mobile and work phone by syncing contact information and call audio across both devices for uninterrupted conversations 

SUPERIOR AUDIO QUALITY
Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience 

WIRELESS IS MORE
Built in support for wireless voice optimized headset and integrated DECT headset eliminates the boundaries of a corded phone without sacrificing call quality 

TECHNICAL SPECS

  • 4.3” (480×272 pixel) color display 
  • Bluetooth 4.1 
  • MobileLink mobile device integration 
  • Mobile phone charging point  
  • Voice optimized handset 

  • Support for optional Cordless voice optimized handset
  • Enhanced full-duplex speakerphone
  • Programmable Personal keys and 
  • Context Sensitive soft keys 
  • Highly customizable via broad array of optional add-on accessories

Mitel 6940

MiVoice 6940 IP Phone

Executive power users will rejoice as the power of touch is combined with flagship functionality in the MiVoice 6940 IP Phone

Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.

KEY BENEFITS

EASY READING AND INTERACTION
7-inch color LCD display is easy to read and large enough to easily find out more about a caller

ENHANCED CALL MANAGEMENT
Eight programmable keys may be used for call appearances or speed dial numbers.

HIGHLY CUSTOMIZABLE
Accessory expansion port and 70+ programmable keys allow you to configure the 6940 to match your working style

WALK AND TALK AROUND THE OFFICE
The enhanced, full duplex speakerphone allows you multi-task without a break in the conversation, even with multiple callers

WIRELESS BY DEFAULT
Embedded Bluetooth 4.1 gives you greater range, clearer sound, through an optimized cordless headset

TECHNICAL SPECS

  • 7” (800×480 pixel) Touchscreen LCD
  • 2 x GigE ethernet ports
  • Built in Bluetooth 4.1 support
  • 96 (16 x 6) programmable keys
  • 6 softkeys
  • Mitel Hi-Q Audio Technology

  • Hearing aid compatible (HAC) handset
  • Codecs (not all codecs supported by MiNet and SIP firmware): G.711, G.729, G.722, G.722.1 (MiNet only ); G.726, iLBC AMR, AMR-WB (G.722.2) (SIP only)
  • Powered USB 2.0 Host port (500mA) 
  • Sidecar expansion port
  • PoE Class 3 with automatic PoE Class

MiVoice Business Console

MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.

Using an intuitive user interface, the MiVoice Business Console offers quick access to call processing and telephony features – all from your PC. With teleworker support, the corporate answering point is flexible and mobile. Attendants can now work from anywhere, at anytime. 

FEATURES

  • Full PC control – Enables operators to perform call handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
  • Transfer Assistant – Displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
  • Quick Transfer / Answer – Allows operators to select how they want to transfer calls
  • All Console Call History – Provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
  • Busy Lamp Field (BLF) – Allows operators to monitor up to 5,000 extensions or line appearance statuses

 

  • Multiple BLF Lists, Customizable BLF Views and Tile-Based BLF – Provide at-a-glance phone status of contacts in a customizable view
  • TComprehensive Hospitality Feature Set for hotel operators and receptionists
  • Home operator support via the Mitel Border Gateway (MBG) – Saves office space and adds scalability
  • Attendant Reports with Mitel Call Accounting – Provide business intelligence
  • Incoming Calls Queue – Provides visual indication of all incoming calls, allowing operators to prioritiz

KEY BENEFITS

FLEXIBILITY FOR TELEWORKERS
Save retail space by offering attendants the ability to work from anywhere in the world.

SCREEN-BASED FEATURES
Features screen-based call status and call handling prompts and real-time busy lamp field (BLF) status.

 

Tailor your 6900 IP desk phone to fit your working style

A suite of add-on peripherals designed to increase work efficiency and mobility.

KEY BENEFITS

MORE OPTIONS TO CHOOSE FROM
Take advantage of the large offering of unique accessories designed to make your 6900 IP phone the optimal communications tool.

DESIGNED FOR THOSE YOU WANT TO DO MORE
Unique Free up your hands, increase your working space, or walk around your office. 

UNTETHER FROM YOUR DESK
Our advanced handsets and headset keep you connected the conversation with no strings attached.

Mitel DECT Headset

Mitel DECT Headset

Reliable, fully integrated professional DECT wireless headset for the MiVoice 6900 IP Phone Series that doesn’t compromise on sound quality

The MiVoice Integrated DECT Headset gives users the ability to untether themselves from their desk and take advantage of the added productivity that wireless communication delivers. Adding the benefit of completely hands-free communication, the Mitel Integrated DECT Headset enables users to work on their computers, handle documents, or take notes during calls. The unique phone-attached headset base reduces desktop clutter and solution footprint when compared to standalone cordless headset solutions. In addition, the fact that the base is powered by the phone eliminates having to find an available power outlet.

The Integrated DECT Headset delivers an extended range of up to 300 feet (100 meters) of personal area mobility, helping users avoid missed calls while stepping away to the printer, copier or a colleague’s office. Home based users will enjoy the freedom to roam throughout the house without having to worry about missingcalls. Mitel’s DECT Accessories are an ideal fit for all organizations and verticals including call centers, education, healthcare, hospitality and retail environments

KEY BENEFITS

EASY TO INSTALL AND USE
The Mitel Integrated DECT Headset is end userinstallable ensuring you will be up and makingcalls in no time at all. Seamless headset buttonintegration ensures reliable and intuitive operation.

ENHANCE THE WAY YOU WORK
Remove the wires that tie you to your desk, withan extended range of up to 300 feet (100 meters)benefit from an increase in collaboration andproductivity

HANDLE CALLS REMOTELY
Intuitively answer/end calls and manage volume and mute functions from the headset buttons while remote and either the headset or phone buttons while at your desk.

USE ALL DAY WITHOUT RECHARGING
With up to 15 hours of talk-time users can benefit from a battery whose charge will last for your whole working day. 

TECHNICAL SPECS

  • Range – Up to 300 feet (100 meters) 
  • DECT – Operating at 1.9GHz Frequency Bands – 1880 – 1900 MHz (Standard DECT) (UK / Europe), 1920 – 1930 MHZ (DECT 6.0) (USA/CA) 
  • Transmission Power – 63mW 
  • Power Consumption – 3W 

  • Lithium polymer battery 
  • 8 hour talk time 
  • 43 hour Stand-By time
  • 3 hour charge time

Notifications

Notify the right people, the right way, when it matters the most.

When an emergency occurs, your organization needs a fast, effective, and reliable way to notify the right people, to keep others safe. Designed for today’s modern organization, Mitel’s Mass Notification solutions enable reliable mass communication across a wide range of channels and devices so that everyone can be kept safe, informed, and connected during critical situations – regardless of their location.

 Download the Brochure

KEY BENEFITS

ENHANCED CRISIS RESPONSE
Respond quickly to crises with rapid activation and notification reliability, ensuring alerts are delivered within a matter of seconds and without delay.

EMBRACE MOBILE STAFF
Alerts initiated via mobile devices can provide geographic details to assist with dispatching assistance.

KNOW EXACTLY WHAT OCCURRED
View real-time and historical reports of notification delivery and confirmation; improving visibility into your emergency response effectiveness.

WIDE-RANGE OF COVERAGE
Broadcast notifications across a broad range of devices, including desktop PCs and phones, mobile phones, paging systems, SMS text, email, and many others to reach the widest possible audience.

 

Verticals

Your business needs to focus on what makes it great, not the details of implementing and managing a communications platform. Simplify your business communications with public and private cloud solutions that allow you to be as involved as you want. It’s not just simple; it’s next-generation, with quicker updates and the latest applications. 

Simple and new don’t have to break the bank. With a monthly operating cost, cloud communications eliminates the need to spend a lot of money up front, and flexible plan options are key to mixing and matching features that best fit your business today and tomorrow.

Advantages of Cloud Communications

Cloud communications provides numerous advantages over on-site and server-based communications systems such as:

Reduced costs: Aging on-site systems are expensive to repair and maintain. Depending on your deployment model, cloud solutions can remove the costs associated with ownership and maintenance from your plate.
Scalability: Cloud solutions easily grow with your business. For hosted cloud communications systems, scalability is as simple as adding another seat for a fixed cost.
Innovation: You can automatically take advantage of new features as they’re added to the cloud system, without additional cost.

CONSIDERING PUBLIC CLOUD?

Ideal for growing businesses and any other business striving to eliminate the hassle and headache of managing their communications infrastructure—and the IT personnel and budget that goes along with it.

CONSIDERING PRIVATE CLOUD?

The perfect solution for large enterprises and any business with high compliance and security requirements aiming to maintain total control over their communications infrastructure.

While more businesses and applications are moving to the cloud, not all businesses are ready to take the plunge. Flexibility is key for businesses that need an on-site solution but realize that cloud communications are on their horizon. As your business looks to the future, it’s important to select a business communications platform that can accommodate your needs today with the capability to solve tomorrow’s problems. 

You also need a solution that integrates several applications into one, such as communications and collaboration, phones, and integrated call center solutions. Not to mention integrating with third-party systems, which can help deliver a seamless workflow.

PEACE OF MIND

Whether centralized or distributed, our solutions are redundant and survivable, with a flexible and secure architecture.

PATH TO CLOUD

 Migrate to cloud at a pace that makes sense for your business, while preserving your existing investments.

LEVERAGE INVESTMENTS

Make the most of what you have. Your handsets or ours, you can use what you have and still be ready for the future, and the cloud.

Guests are actively engaging with your establishment more than ever before. Whether you are a hotelier or in the cruise ship industry, how guests view and review your service is of utmost importance. 

The answer is scalable, reliable communications that provide the best customer experience to guests while streamlining your operations.

STELLAR GUEST SERVICE

A personalized experience makes your guests feel welcome, and more likely to leave positive online reviews.

OPERATIONAL EFFICIENCY

Reduce training time and enable mobile working with purpose-built applications.

DEPLOY YOUR WAY

Whether on-site, private cloud, public cloud or a hybrid platform, you have a choice.