Call Us, We’re Here: 585-770-1000
Convergent Telecom is a Mitel Gold Partner with decades of experience across the product lines.
Mitel was founded in 1973 and has been a leader in voice communications ever since. Mitel has evolved to become one of the premier suppliers of VoIP products. Mitel phone systems have been deployed in more than a hundred countries with well over 70 million connections.
Mitel’s MiVoice Business premise phone system can be deployed via virtual (VMware) server, Mitel server, or an industry standard server.
Convergent Managed is a virtual or hardware-based Mitel premise system utilizing Cloudtalk SIP trunks. This is a great way to gain cloud benefits while maintaining control over your on-premise solution! Convergent will install it for you and handle 100% of your telecom needs.
Virtualized Mitel solutions using your existing VMWare or Hyper V infrastructure.
AWS options for primary control and/or redundancy.
Mobility Suite including softphones, chat, presence, audio/web conferencing.
MS Teams Integration.
MiVoice Business
MiVoice Business is a communication platform for organizations that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications
PLATFORM FOR SUCCESS
MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.
ENHANCE CUSTOMER EXPERIENCES
MiContact Center Business nurtures profitable customer relationships by phone, chat and email.
COMPREHENSIVE DESKTOP SUITE
The suite includes desktop phones, attendant consoles, softphones and accessories.
FLEXIBLE DEPLOYMENT
Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.
FULLY INTEGRATED UC SUITE
From secure teleworking to simplified teamwork solutions, our integrated UC suite has you covered.
MiVoice 6930 IP Phone
Ideal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets.
Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930.
CONFIGURABLE TO MEET YOUR NEEDS
Programmable personal and context sensitive keys allow you to tailor the 6930 into the ideal desk phone
GROW WITH YOUR BUSINESS
Include optional add-on accessories like Mitel’s Programmable Key Module to go beyond the capabilities of a normal phone
HIGH RESOLUTION VISUAL DISPLAY
Experience rich colors with a 4.3” LCD touchscreen with and graphical user interface and navigation menus for maximum productivity
JUST A MOBILE AS YOU ARE
Native integration with MobileLink bridges the gap between your mobile and work phone by syncing contact information and call audio across both devices for uninterrupted conversations
SUPERIOR AUDIO QUALITY
Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience
WIRELESS IS MORE
Built in support for wireless voice optimized headset and integrated DECT headset eliminates the boundaries of a corded phone without sacrificing call quality
MiVoice 6940 IP Phone
Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940.
EASY READING AND INTERACTION
7-inch color LCD display is easy to read and large enough to easily find out more about a caller
ENHANCED CALL MANAGEMENT
Eight programmable keys may be used for call appearances or speed dial numbers.
HIGHLY CUSTOMIZABLE
Accessory expansion port and 70+ programmable keys allow you to configure the 6940 to match your working style
WALK AND TALK AROUND THE OFFICE
The enhanced, full duplex speakerphone allows you multi-task without a break in the conversation, even with multiple callers
WIRELESS BY DEFAULT
Embedded Bluetooth 4.1 gives you greater range, clearer sound, through an optimized cordless headset
MiVoice Business Console
Using an intuitive user interface, the MiVoice Business Console offers quick access to call processing and telephony features – all from your PC. With teleworker support, the corporate answering point is flexible and mobile. Attendants can now work from anywhere, at anytime.
FLEXIBILITY FOR TELEWORKERS
Save retail space by offering attendants the ability to work from anywhere in the world.
SCREEN-BASED FEATURES
Features screen-based call status and call handling prompts and real-time busy lamp field (BLF) status.
A suite of add-on peripherals designed to increase work efficiency and mobility.
MORE OPTIONS TO CHOOSE FROM
Take advantage of the large offering of unique accessories designed to make your 6900 IP phone the optimal communications tool.
DESIGNED FOR THOSE YOU WANT TO DO MORE
Unique Free up your hands, increase your working space, or walk around your office.
UNTETHER FROM YOUR DESK
Our advanced handsets and headset keep you connected the conversation with no strings attached.
Mitel DECT Headset
The MiVoice Integrated DECT Headset gives users the ability to untether themselves from their desk and take advantage of the added productivity that wireless communication delivers. Adding the benefit of completely hands-free communication, the Mitel Integrated DECT Headset enables users to work on their computers, handle documents, or take notes during calls. The unique phone-attached headset base reduces desktop clutter and solution footprint when compared to standalone cordless headset solutions. In addition, the fact that the base is powered by the phone eliminates having to find an available power outlet.
The Integrated DECT Headset delivers an extended range of up to 300 feet (100 meters) of personal area mobility, helping users avoid missed calls while stepping away to the printer, copier or a colleague’s office. Home based users will enjoy the freedom to roam throughout the house without having to worry about missingcalls. Mitel’s DECT Accessories are an ideal fit for all organizations and verticals including call centers, education, healthcare, hospitality and retail environments
EASY TO INSTALL AND USE
The Mitel Integrated DECT Headset is end userinstallable ensuring you will be up and makingcalls in no time at all. Seamless headset buttonintegration ensures reliable and intuitive operation.
ENHANCE THE WAY YOU WORK
Remove the wires that tie you to your desk, withan extended range of up to 300 feet (100 meters)benefit from an increase in collaboration andproductivity
HANDLE CALLS REMOTELY
Intuitively answer/end calls and manage volume and mute functions from the headset buttons while remote and either the headset or phone buttons while at your desk.
USE ALL DAY WITHOUT RECHARGING
With up to 15 hours of talk-time users can benefit from a battery whose charge will last for your whole working day.
When an emergency occurs, your organization needs a fast, effective, and reliable way to notify the right people, to keep others safe. Designed for today’s modern organization, Mitel’s Mass Notification solutions enable reliable mass communication across a wide range of channels and devices so that everyone can be kept safe, informed, and connected during critical situations – regardless of their location.
ENHANCED CRISIS RESPONSE
Respond quickly to crises with rapid activation and notification reliability, ensuring alerts are delivered within a matter of seconds and without delay.
EMBRACE MOBILE STAFF
Alerts initiated via mobile devices can provide geographic details to assist with dispatching assistance.
KNOW EXACTLY WHAT OCCURRED
View real-time and historical reports of notification delivery and confirmation; improving visibility into your emergency response effectiveness.
WIDE-RANGE OF COVERAGE
Broadcast notifications across a broad range of devices, including desktop PCs and phones, mobile phones, paging systems, SMS text, email, and many others to reach the widest possible audience.
Your business needs to focus on what makes it great, not the details of implementing and managing a communications platform. Simplify your business communications with public and private cloud solutions that allow you to be as involved as you want. It’s not just simple; it’s next-generation, with quicker updates and the latest applications.
Simple and new don’t have to break the bank. With a monthly operating cost, cloud communications eliminates the need to spend a lot of money up front, and flexible plan options are key to mixing and matching features that best fit your business today and tomorrow.
Cloud communications provides numerous advantages over on-site and server-based communications systems such as:
Reduced costs: Aging on-site systems are expensive to repair and maintain. Depending on your deployment model, cloud solutions can remove the costs associated with ownership and maintenance from your plate.
Scalability: Cloud solutions easily grow with your business. For hosted cloud communications systems, scalability is as simple as adding another seat for a fixed cost.
Innovation: You can automatically take advantage of new features as they’re added to the cloud system, without additional cost.
Ideal for growing businesses and any other business striving to eliminate the hassle and headache of managing their communications infrastructure—and the IT personnel and budget that goes along with it.
The perfect solution for large enterprises and any business with high compliance and security requirements aiming to maintain total control over their communications infrastructure.
While more businesses and applications are moving to the cloud, not all businesses are ready to take the plunge. Flexibility is key for businesses that need an on-site solution but realize that cloud communications are on their horizon. As your business looks to the future, it’s important to select a business communications platform that can accommodate your needs today with the capability to solve tomorrow’s problems.
You also need a solution that integrates several applications into one, such as communications and collaboration, phones, and integrated call center solutions. Not to mention integrating with third-party systems, which can help deliver a seamless workflow.
Whether centralized or distributed, our solutions are redundant and survivable, with a flexible and secure architecture.
Migrate to cloud at a pace that makes sense for your business, while preserving your existing investments.
Make the most of what you have. Your handsets or ours, you can use what you have and still be ready for the future, and the cloud.
Guests are actively engaging with your establishment more than ever before. Whether you are a hotelier or in the cruise ship industry, how guests view and review your service is of utmost importance.
The answer is scalable, reliable communications that provide the best customer experience to guests while streamlining your operations.
A personalized experience makes your guests feel welcome, and more likely to leave positive online reviews.
Reduce training time and enable mobile working with purpose-built applications.
Whether on-site, private cloud, public cloud or a hybrid platform, you have a choice.